Privacy Policy | JC Commercial

JC Commercial | Last updated: April 2026

1. About This Policy

JC Commercial (“we”, “us”, or “our”) is an Australian commercial cleaning and facilities management business. We are committed to protecting the privacy of individuals who interact with our website and use our services.

This Privacy Policy explains how we collect, use, hold, and disclose personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”) contained in that Act.

By visiting www.jccommercial.com.au (“our website”) or submitting an enquiry to us, you consent to the collection and use of your personal information as described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

Contact Enquiry Information

When you complete our website contact form, we may collect:

Your full name
Your email address
Your phone number
Your business name (if provided)
The contents of your message or enquiry

Technical and Usage Data

When you visit our website, we may automatically collect non-personally identifiable information, including:

Your IP address (anonymised where possible)
Browser type and version
Pages visited and time spent on each page
Referring URL (the page you came from)
Device type and operating system

3. How We Collect Personal Information

We collect personal information in the following ways:

Directly from you when you submit an enquiry via our website contact form, email us, or call us.
Automatically via website analytics tools (see Section 4 below).

Where it is reasonable and practicable to do so, we collect personal information directly from you. We do not collect sensitive information (as defined under the Privacy Act) through our website.

4. Cookies and Google Analytics

What Are Cookies?

Cookies are small text files placed on your device by a website. They are widely used to make websites function correctly and to provide information to website operators.

How We Use Cookies

Our website uses Google Analytics, a web analytics service provided by Google LLC (“Google”). Google Analytics uses cookies to help us understand how visitors use our website. The information collected includes pages visited, time on site, and general geographic location (at a city or region level — not your precise address).

The data generated by Google Analytics cookies is transmitted to and stored on Google’s servers, which may be located outside Australia. Google may use this data in accordance with its own privacy policy. For more information, visit policies.google.com/privacy.

Your Cookie Choices

You may refuse cookies by adjusting your browser settings. Please note that disabling cookies may affect the functionality of our website. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

5. Why We Collect Personal Information

We collect and use your personal information for the following primary purposes:

To respond to your enquiries and provide you with information about our cleaning and facilities management services.
To prepare and send quotes or proposals in response to your request.
To communicate with you about your service requirements.
To improve our website and user experience using aggregated, anonymised analytics data.
To comply with our legal and regulatory obligations.

We will not use your personal information for any purpose that is inconsistent with the reason it was collected, unless you have consented or we are otherwise permitted to do so under the Privacy Act.

6. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties.

We may disclose your personal information to:

Our employees and contractors who require access to respond to your enquiry.
Third-party service providers who assist us in operating our website and business (e.g. email hosting providers, website platforms). These providers are required to handle personal information in accordance with the Privacy Act.
Google, in connection with Google Analytics as described in Section 4.
Law enforcement agencies, government bodies, or other authorised parties, where required or permitted by law.

Some of the third-party service providers we use may be located overseas. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure the recipient handles the information in a manner consistent with the APPs.

7. Storage and Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Personal information you submit through our contact form is stored securely within our business systems and is accessible only to authorised personnel. We use industry-standard security measures, including secure email communication and protected internal systems.

While we take all reasonable precautions, please be aware that no data transmission over the internet or electronic storage method is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.

When personal information is no longer required for any purpose for which it may be used or disclosed, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.

8. Access to and Correction of Personal Information

Under the Privacy Act, you have the right to:

Request access to personal information we hold about you.
Request the correction of personal information that is inaccurate, incomplete, out of date, irrelevant, or misleading.

To make such a request, please contact us using the details in Section 10. We will respond to your request within a reasonable time (generally within 30 days). We may need to verify your identity before providing access or making corrections.

In some circumstances, we may decline a request for access or correction. If we do, we will provide you with written reasons for our decision.

9. Privacy Complaints

If you believe we have breached the Privacy Act or the APPs in relation to your personal information, you may lodge a complaint with us. We take all privacy complaints seriously.

How to Lodge a Complaint

Please contact us in writing using the details in Section 10, clearly describing your concern. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If we require additional time, we will notify you.

If You Are Not Satisfied

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001

10. Contact Us

For all privacy-related enquiries, requests for access or correction, or complaints, please contact us:

Business: JC Commercial
Website: www.jccommercial.com.au
Email: sales@jccommercial.com.au

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version of this policy will always be available on our website at www.jccommercial.com.au. We encourage you to review this policy periodically.

Material changes will be noted by updating the “Last updated” date at the top of this policy. Continued use of our website after any changes constitutes your acceptance of the updated policy.

This Privacy Policy was prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Privacy policy.